RSM Racing - Pontiac G6 Forum
 
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post #1 of 2 (permalink) Old 06-21-2006, 04:41 PM Thread Starter
 
Join Date: Apr 2006
Posts: 35
 
RSM Racing

Couldn't find any other section to add this thread and since it is a problem (for me at least) will spout off here.
This spring I purchased a cold air induction system from a company called RSM Racing and am now wondering whether the treatment I received has been also experienced by any other out there with a G6.
The problem was not so much with the purchase but in getting it! First their order site was down and it took ages to get around that; then neither phone calls nor e-mails were answered as the company essentially prefers to be incommunicado!
Finally I received the part and was asked to give feedback--something which I did, there being several glitches and oversites in the installation process.
As a result of the mix-ups and service, I guess, I was offered a gift certificate
towards purchase of something else from the company and mainly because of the certificate, I ordered an STB. Since I was told the part was ready for shipping, Nothing! And the company has gone into full blown incommunicado ever since.
I can't get through by phone and my increasingly frustrated e-mails have all gone unanswered and I don't have the part.
Twice burned and I am gone but find this stream of bad behaviour a strange way to do business. Has anyone else had similar experiences with the company and how did you handle them?
GTPdriver
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post #2 of 2 (permalink) Old 06-22-2006, 01:14 AM Thread Starter
 
Join Date: Apr 2006
Posts: 35
 
RSM Racing

Just used the link on this very site and another e-mail sent by the company to me was reforwarded with additional info and guess what!? Both were returned with the adviso from my provider's post master that the address is no longer available!
Now they are really incommunicado! Hope their link gets removed.
GTPdriver
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