I got rear-ended and took my 07 retractable hard-top to the GM dealer for repairs. The bumper was fine but they had to replace the trunk deck. The repairs look great but... the top won't go down properly.
You push the button and the top starts the retraction cycle. When the deck lifts about 1-2 inches you hear a binding sound and the cycle stops. If you release the button and press it again the cycle works without any issue. Once, however, the top got "stuck" in the down position. To free it I drove to the GM dealer and they manually lifted the deck from the 1-2 inch position while I pushed the button.
The dealer says the parts are just worn and they want me to pay them $700+ for new parts. It was working fine when I took it in and I tend to think it's out of alignment or something. They say they tried to align it but that made it worse.... HELP!!!
Can anyone provide me some reference that I could show the dealer? If not is there a way to take this issue up the GM ladder to get it resolved?
Thanks in advance for any help you can povide!
You push the button and the top starts the retraction cycle. When the deck lifts about 1-2 inches you hear a binding sound and the cycle stops. If you release the button and press it again the cycle works without any issue. Once, however, the top got "stuck" in the down position. To free it I drove to the GM dealer and they manually lifted the deck from the 1-2 inch position while I pushed the button.
The dealer says the parts are just worn and they want me to pay them $700+ for new parts. It was working fine when I took it in and I tend to think it's out of alignment or something. They say they tried to align it but that made it worse.... HELP!!!
Can anyone provide me some reference that I could show the dealer? If not is there a way to take this issue up the GM ladder to get it resolved?
Thanks in advance for any help you can povide!