WAMS was pretty bad...
I'm sorry, I know they're a vendor, but my experience with them was pretty terrible. I communicated with Chris once with a question and he responded the same day and seemed very friendly.
I actually placed my order on October 3rd, a little after one o'clock in the morning, and paid for the second day air shipping. Chris responded to the aforementioned question by saying something like, we won't be able to ship at the earliest until next weekend and that's after we get the ECM.
I tried contacting him on the 26th of October and got no response. I sent another e-mail on November 6th, stating that I had ordered the tune over a month ago and asking what was up with it, and if it was going to take that long why would I have paid for express shipping. The response I got simply stated that the ECM was coming to them and that the T&C states that it could take over a month to ship, even though on their website it clearly states that they have one in stock and that it usually ships in 24 hours.
I finally got an e-mail on November 19th stating that my order had been shipped, almost seven weeks after I placed the order. I waited until the 24th before sending yet another e-mail stating that I had not received my product even though I paid for second day air shipping and wanted to discuss some form of reimbursement. The response was that the T&C state that the shipping is out of their hands and it's not their fault if UPS is backed up because of the holiday.
Assuming I ever actually get my product, I will be thankful to never have to deal with WAMS again. Had I known it would have been this much hassle and this long of a wait, I don't know that I would have bought one and I certainly would not have paid for faster shipping. I really expected more out of this company based on the glowing reviews and praise from other 6ers.
I sent another e-mail today stating that the wait alone was ridiculous, and "Even forgetting about the nearly seven week wait before my order was even shipped, I paid for a service when I paid for the second day air shipping, and that service was not given to me. It has been over a week since it was allegedly shipped, and since I still have not received my product, I want compensation for at least the shipping part of my order."
We'll see where it goes from here. Unfortunately unless we 6ers want to pay for and go through Vector, there aren't many options available to us, and I think he knows that which allows him to be a little more careless in his business decisions.
There, no direct copying and pasting from the e-mails. Much better.
My Ride: 2008 Pontiac G6 GXP Street Edition
Installed: CRAB O3 and FPU, Black Altezza Tails, Black Eagle Eye Halos, GT-R Exhaust, 93 Octane WAMS tune!
Eventually: Brembo rotors/calipers for the front, SS rotors/calipers for the back, Racingling Strut Tower Bar, Racingling Motor Mount Inserts, coloring for the interior and under the hood, new summer wheels/tires, new winter wheels/tires, new badges, and painted calipers.
Last edited by Teper129; 11-27-2011 at 06:07 PM.