Dealer Refuses to Fix Steering - What do I do?
Hi folks. New user and first time poster. As I bet you all imagine I am experiencing the dreaded loss of power steering in my 2005 Pontiac G6, but the dealer refuses to fix it. Let me run down what I've went through with this.
A couple days ago I was backing out of my driveway when I got the dreaded ding and notice on my stereo that there was a power steering problem/failure. After turning off the car a couple times, it still wouldn't come back.
So I got online and researched the problem and found the bulletin providing the special warranty on the steering. I am well under 100K miles at only 64K so I contacted a local dealer and had him order the parts for the power steering replacement. Today I go there and they work on my car. When the work is completed, I am told good news and bad news. Good news is they replaced the sensors in the steering column, but the bad news is that didn't fix my problem. Okay, so I ask the service manager what the problem is now? He informs me that the power steering motor/module is bad and will need to replaced as well at a cost of about $450. He says the warranty does not cover this part and I will have to pay for that out of pocket and he wants me to sign some kind of form. I tell him there's no way I'm signing any form until the problem is fixed. He tells me okay and gives me the number for GM/Pontiac. Before I leave I ask him if bad sensors in the steering column could possibly affect the power steering motor. He says he cannot say for sure one way or the other if it would or not, but there's a chance that it could. Pretty vauge.
So after going round and round with GM on the phone for a few hours they basically tell me I am SOL and the warranty does not cover this part even though I point out to them that the bulletin is written pretty vaguely and could be interpreted that it covers the whole power steering system. The supervisor disagrees with me and agrees that it was written poorly but she is correcting it for me. (Does she have the legal power to do that?)
So what do I do or what would you do in my case? Am I SOL? Would you just give in and pay for the part out of pocket? Where do I go from here? Pulling my hair out over this.