Dealer Refuses to Fix Steering - What do I do? - Pontiac G6 Forum
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post #1 of 28 (permalink) Old 08-19-2011, 11:45 PM Thread Starter
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Dealer Refuses to Fix Steering - What do I do?

Hi folks. New user and first time poster. As I bet you all imagine I am experiencing the dreaded loss of power steering in my 2005 Pontiac G6, but the dealer refuses to fix it. Let me run down what I've went through with this.

A couple days ago I was backing out of my driveway when I got the dreaded ding and notice on my stereo that there was a power steering problem/failure. After turning off the car a couple times, it still wouldn't come back.

So I got online and researched the problem and found the bulletin providing the special warranty on the steering. I am well under 100K miles at only 64K so I contacted a local dealer and had him order the parts for the power steering replacement. Today I go there and they work on my car. When the work is completed, I am told good news and bad news. Good news is they replaced the sensors in the steering column, but the bad news is that didn't fix my problem. Okay, so I ask the service manager what the problem is now? He informs me that the power steering motor/module is bad and will need to replaced as well at a cost of about $450. He says the warranty does not cover this part and I will have to pay for that out of pocket and he wants me to sign some kind of form. I tell him there's no way I'm signing any form until the problem is fixed. He tells me okay and gives me the number for GM/Pontiac. Before I leave I ask him if bad sensors in the steering column could possibly affect the power steering motor. He says he cannot say for sure one way or the other if it would or not, but there's a chance that it could. Pretty vauge.

So after going round and round with GM on the phone for a few hours they basically tell me I am SOL and the warranty does not cover this part even though I point out to them that the bulletin is written pretty vaguely and could be interpreted that it covers the whole power steering system. The supervisor disagrees with me and agrees that it was written poorly but she is correcting it for me. (Does she have the legal power to do that?)

So what do I do or what would you do in my case? Am I SOL? Would you just give in and pay for the part out of pocket? Where do I go from here? Pulling my hair out over this.
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post #2 of 28 (permalink) Old 08-20-2011, 05:29 AM
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yikes...

If you talked to GM they prolly flagged all this under your VIN so going to another
dealership wont help.

I dunno.....unless you want to pay for an attorney (which is way more than $450)
you are screwed. I wouldnt pay for any sensor replacement that didnt fix the problem though. If they try and charge you for that tell them to put back your old ones that worked fine.

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post #3 of 28 (permalink) Old 08-20-2011, 05:30 AM
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also....how much is the part? Maybe you could install it yourself and save allot of money...?

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post #4 of 28 (permalink) Old 08-20-2011, 05:52 AM Thread Starter
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yikes...

If you talked to GM they prolly flagged all this under your VIN so going to another
dealership wont help.

I dunno.....unless you want to pay for an attorney (which is way more than $450)
you are screwed. I wouldnt pay for any sensor replacement that didnt fix the problem though. If they try and charge you for that tell them to put back your old ones that worked fine.
I'm not entirely positive if the old ones were faulty or not or were the cause for the power steering motor/module going bad on the car. The service manager couldn't tell me for sure if that's what it made go bad or not either. The way the special warranty reads is vague and it sounds to me like it applies to the whole power steering system but according to who I spoke to at GM it doesn't and she was revising the bulletin herself over the phone if that's even legal or not.
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post #5 of 28 (permalink) Old 08-20-2011, 05:54 AM Thread Starter
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also....how much is the part? Maybe you could install it yourself and save allot of money...?
The pump/module is quite expensive from the dealer. You're looking at about $350 from the dealer. I've tried to find the part through other parts supplies, but all I can find besides OEM are used parts.
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post #6 of 28 (permalink) Old 08-20-2011, 05:54 AM
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Your issue was documented before the revision...I would argue they should cover it.
I would also ask for the supervisor of that supervisor and keep going up the chain until you find someone to reason with.

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post #7 of 28 (permalink) Old 08-20-2011, 06:09 AM Thread Starter
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Oh believe me. I've already asked to speak to that supervisor's supervisor and plan on talking to whoever I can until they decide to help. The supervisor I spoke to though pretty much sounded like a broken record and was admanat that GM couldn't help me. Even when I asked to talk to her supervisor she had the nerve to say, "Why? They are going to tell you the same thing I am..." And I said, "Well I don't want to hear what you THINK they will say. I want to speak to them myself." Their supervisor is supposed to call me Monday but it was like pulling teeth to finally get her to allow me the privilege to talk to her supervisor.
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post #8 of 28 (permalink) Old 08-20-2011, 06:25 AM
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Fight the good fight. Changing it so it specifically knocks you out of the warranty is a
deceptive trade practice. You have civil recourse. But I would exhaust all means before going that route.

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post #9 of 28 (permalink) Old 08-20-2011, 08:04 AM
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My fiancť has a cobalt and had the same problem with her motor in her steering and they covered it with the warranty. We only had to pay 100 bucks all said and done. I guess it depends if they feel generous or feel like raping your pocket book
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post #10 of 28 (permalink) Old 08-20-2011, 09:53 AM
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What did the work order say when you dropped off the vehicle?
Also, at any point did they call or contact you to say it might be something other than what was stated on the work order?

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post #11 of 28 (permalink) Old 08-20-2011, 03:31 PM Thread Starter
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What did the work order say when you dropped off the vehicle?
Also, at any point did they call or contact you to say it might be something other than what was stated on the work order?

They didn't show me the work order until after the vehicle was "done". I had explained to the service manager on the phone beforehand the symptoms of my car and how they basically matched the symptoms in the bulletin for the power steering. He ordered the parts that he said were part of the steering assembly and I brought it in.

On the paper he gave me afterwards it says that they replaced sensors in the steering, but it did not fix the problem and the vehicle needs a new power steering motor/module. They did not give me this information until after they had "completed work" on the vehicle.
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post #12 of 28 (permalink) Old 08-20-2011, 06:19 PM
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They didn't show me the work order until after the vehicle was "done". I had explained to the service manager on the phone beforehand the symptoms of my car and how they basically matched the symptoms in the bulletin for the power steering. He ordered the parts that he said were part of the steering assembly and I brought it in.

On the paper he gave me afterwards it says that they replaced sensors in the steering, but it did not fix the problem and the vehicle needs a new power steering motor/module. They did not give me this information until after they had "completed work" on the vehicle.
When you dropped off your car did you sign anything?
What did they enter into the computer?
Have you picked up your car or signed anything since the work was done?

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post #13 of 28 (permalink) Old 08-20-2011, 07:04 PM Thread Starter
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When you dropped off your car did you sign anything?
What did they enter into the computer?
Have you picked up your car or signed anything since the work was done?
I never signed anything. As I said, the service manager tried to get me to sign something after the work had been "completed", but I refused to sign. He said if I didn't sign that he couldn't get paid for the work that had been performed. I told him that I wasn't going to sign because the power steering was not repaired. He said, "Okay, well then I'll bill you for it!" (Bill me for warranty work that is supposed to be performed for free?) I told him to go ahead and bill me for it then but that didn't mean that I was going to pay it because I still felt that the job hadn't been done. He then said, "Okay, well I'll just mark it as customer refused to sign and I'll get paid anyway." I told him whatever floats his boat. I didn't want to come off as a smart ass to the guy because he probably was just doing his job and what his boss told him to do, but it got under my skin that the problem was not repaired and there was absolutely no way that I was going to sign anything. Do you think I did the right thing by not signing?

As far as what has been entered into their computer, I have no idea. All I have is the sheet that he gave me and what it says as what I stated earlier. He never showed me what he put into his computer.
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post #14 of 28 (permalink) Old 08-20-2011, 11:33 PM Thread Starter
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I have now written a much more detailed report of what has exactly happened up until this point with this case and put it on RipOffReport.com. I had written the story in more than one place so I wasn't sure if I had shared all the details here initially, but the report at RipOffReport pretty much covers it all. If you'd like you can read that all at the following link:

http://www.ripoffreport.com/auto-war...p-ma-c1a31.htm
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post #15 of 28 (permalink) Old 08-21-2011, 06:42 PM
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Thats a tough one
The way I see it, you took your car to be fixed UNDER WARRANTY, and they chose to fix something that was not covered under warranty without informing you that there would be an out of pocket expense for said work.
You were right in not signing anything though, that does give you a stronger case
Talk to the dealership manager then try to get a hold of the regional rep if that fails. Calling GM may not get you anywhere, it is unlikely that anyone you would be able to talk to would be able to do much for you.
If all else fails, call up GM and tell them that you are going to the media or consumer reports, etc. I did that with Apple a few years ago and within (no joke) 20 minutes someone from corporate security called from head office saying that they would be complying with my requests...WIN

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