MY 1st EXPERIENCE WITH A GM SERVICE DEPT...
...went something like this;
today, 7am, dropped my car of and explained to the service advisor of the situation. they offered me a rental for the day or a ride to work. i took the ride to work.
noon, received a v.m. saying that so far they could not duplicate the problem (which i knew would be the case), that they had contacted tech assistance and opened a 'case' on my vehicle. they also informed me that i was in need of an alignment and the tires needed rotated and balanced. called the advisor back, left him a v.m. to the effect that i just had my tires 'rotated and balanced' there less than 2k miles ago and didn't think i needed it again so soon. i also told them that i would like to wait and see what tech assistance had to say before i committed myself to paying for an alignment.
3pm, got a call from my s.a. saying they were finished with my car, could not duplicate the problem. again, not a surprise.
5:30pm, picked up my car. the s.a. informed me that my car is of the latest technology and that it incorporates 'fly-by-wire' and does not have a steering shaft connecting the column to the gear as other cars do. i was going to dispute his claim, but decided not to. BUT, on the way home, my pride got the best of me and i turned around. the service manager came and asked if it "did it again?" no, i replied. i just want to ask you something. i popped the hood and shined my flashlight into the engine compartment. "What is THIS? this 'rusty' coupling here, is this not a steering shaft? he replied; "yes, of course it is, why?" i told him my s.a. told me i had "fly-by-wire" and i didn't HAVE a steering shaft!!!
well, anyway going back was the best thing i could have done. in talking directly to the manager he told me of another similiar complaint he had a while back. he went to pull up the file and found that this vehicle had the steering column replaced and has had NO COMPLAINTS since. he asked if me if i wanted him to do that with mine as well. i said not at this time. i'd like to know for sure this is the problem before doing that.
i see NOW that a new member, bernice232, had a similar complaint and had HER column replaced. seemed to do the trick for her, so i may call them back and ask them to order one for me.
so how was YOUR day??????