Originally Posted by Carissa249
Try the pontiac assistance # 1-800-762-2737...ask for Sherri Zurick. Tell her that you also have the steering lock-up that Carissa Shaffer is having. She will know for sure who you are talking about. If the rep has no clue who Sherri Zurick is tell her to pull the case with the name Carissa Shaffer/Wanda Carter and transfer you to the case owner (sherri Zurick). Flood her with calls...shes sticking to the story that Im the only one with the problem! Prove her wrong!
just spoke to Sherri Zurick. she will only be able to help (and speak with you) IF AND WHEN you have filed a complaint and have an open case with the "B.B.B."
sorry, carissa....i tried to help but she wouldn't talk to me or discuss your case because i don't have an open 'BBB' case. she suggested calling the Pontiac Customer Assistance Center (again, Josh Elms is the rep working with me) to file a complaint FIRST!!! they will then assign you a case number.
if you are calling Josh Elms, he has a limited work schedule so its possible he may take a few days to return your call. then again, if more people are calling him, it may take longer.
the Pontiac Customer Assistance Center assists owners who have had difficulty dealing with their dealer in regards to complaints and repairs.
call PONTIAC C.A.C. at 866-932-4368 Josh Elms ext is 39037 and he works saturday thru tues. he can act as a liasion between you and the dealership if you are experiencing difficulties in dealing with your service department.