[Martinacan]

I have tried (unsuccessfully) to have my money refunded for parts that were replaced on my G6 that should have been covered under warranty.
Basically, I was finished with supporting GM but if they came good for the repairs, I would have reconsider my decision However, after a call from a GM Customer Service adjudicator, she basically sealed GM fate in my books. The woman would not listen to my reasons why I felt the service cost should be paid by GM. I stated to her that she was not listening to me which just enraged her further. She might have been having a rough day – but that is not a reason to treat a repetitive customer the way she did.
I suggest GM should use the recording of the call for training their personnel. It definitely worked – I won’t be purchase another GM product for personnel or business use.
In this time when GM is in so much trouble, one would have thought they would try to retain their clients, not turn them away !

 

[geewhiz]

I don't blame you. I'd be pissed off too. Have you considered writing/e-mailing the corporate office about your encounter? Even if only to get the bitchy chick in trouble or give her another bad day?

 

[Martinacan]

You know - I thought of doing what you suggested. But, what would it really gain. She may loose her job & I still won't have my money refunded!

 

[mrslcom]

GM make good cars now and I will keep buying them. But I do agree sometimes their customer service and that of their dealers can be a real turn-off even to loyal customers like me. Sometimes I get treated like a VIP, other times like a nobody. Seems like they can't make up their minds.

 

[ajochum]

I have found that it is critical that you continue to call customer service and ask for a supervisor. The higher up the line you can go, the more chance of success. I recently did this with a major clothing company regarding a credit card fee and achieved success.

Also, I believe you can go to various district managers to make things happen. Suggest you totally have your facts in order and try to be humble but forcefull at the same time.

 

[Martinacan]

Ajochum
I am glad that you had success with your credit card fee.
I have tried various avenues in order to obtain the money due to me. In fact the local Pontiac Service Manager has decided to take this task on. He is some what doubtful that he will be successful with GM's current situation. (Note the Service Manager did refund 50% of the cost - which is the most that he can do)

At this point in time, even if I get the rest of my money back I will not purchase/lease another GM product. Currently, the steering system is yet again acting up on my G6.
It (the G6) is a nice driving car, but it has too many design flaws and problems.
I am currently looking for a replacement vehicle- anything but GM

 

[ajochum]

Understand your reason for being upset. "Run it up the Flagpole" and don't give up. Have to tell you, and I hate to on this forum, but I made my choice yesterday and picked a Toyota Solara convertible. Got an '07 with 15k miles on it. I was totally torn between the G6 and Solara, but this one came along and I just couldn't pass it up.

I own an HHR and just love it. Only problem I have ever had is the typical rotor problems. Switched to slotted/drilled and so far so good.