You know - I thought of doing what you suggested. But, what would it really gain. She may loose her job & I still won't have my money refunded!
GM Has sealed their fate!!
I have tried (unsuccessfully) to have my money refunded for parts that were replaced on my G6 that should have been covered under warranty.
Basically, I was finished with supporting GM but if they came good for the repairs, I would have reconsider my decision However, after a call from a GM Customer Service adjudicator, she basically sealed GM fate in my books. The woman would not listen to my reasons why I felt the service cost should be paid by GM. I stated to her that she was not listening to me which just enraged her further. She might have been having a rough day – but that is not a reason to treat a repetitive customer the way she did.
I suggest GM should use the recording of the call for training their personnel. It definitely worked – I won’t be purchase another GM product for personnel or business use.
In this time when GM is in so much trouble, one would have thought they would try to retain their clients, not turn them away !
Basically, I was finished with supporting GM but if they came good for the repairs, I would have reconsider my decision However, after a call from a GM Customer Service adjudicator, she basically sealed GM fate in my books. The woman would not listen to my reasons why I felt the service cost should be paid by GM. I stated to her that she was not listening to me which just enraged her further. She might have been having a rough day – but that is not a reason to treat a repetitive customer the way she did.
I suggest GM should use the recording of the call for training their personnel. It definitely worked – I won’t be purchase another GM product for personnel or business use.
In this time when GM is in so much trouble, one would have thought they would try to retain their clients, not turn them away !
1 - 3 of 7 Posts
Ajochum
I am glad that you had success with your credit card fee.
I have tried various avenues in order to obtain the money due to me. In fact the local Pontiac Service Manager has decided to take this task on. He is some what doubtful that he will be successful with GM's current situation. (Note the Service Manager did refund 50% of the cost - which is the most that he can do)
At this point in time, even if I get the rest of my money back I will not purchase/lease another GM product. Currently, the steering system is yet again acting up on my G6.
It (the G6) is a nice driving car, but it has too many design flaws and problems.
I am currently looking for a replacement vehicle- anything but GM
I am glad that you had success with your credit card fee.
I have tried various avenues in order to obtain the money due to me. In fact the local Pontiac Service Manager has decided to take this task on. He is some what doubtful that he will be successful with GM's current situation. (Note the Service Manager did refund 50% of the cost - which is the most that he can do)
At this point in time, even if I get the rest of my money back I will not purchase/lease another GM product. Currently, the steering system is yet again acting up on my G6.
It (the G6) is a nice driving car, but it has too many design flaws and problems.
I am currently looking for a replacement vehicle- anything but GM
1 - 3 of 7 Posts
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