I have found that it is critical that you continue to call customer service and ask for a supervisor. The higher up the line you can go, the more chance of success. I recently did this with a major clothing company regarding a credit card fee and achieved success.
Also, I believe you can go to various district managers to make things happen. Suggest you totally have your facts in order and try to be humble but forcefull at the same time.
Also, I believe you can go to various district managers to make things happen. Suggest you totally have your facts in order and try to be humble but forcefull at the same time.