Pontiac G6 Forum banner

GM Has sealed their fate!!

2153 Views 6 Replies 4 Participants Last post by  ajochum
I have tried (unsuccessfully) to have my money refunded for parts that were replaced on my G6 that should have been covered under warranty.
Basically, I was finished with supporting GM but if they came good for the repairs, I would have reconsider my decision However, after a call from a GM Customer Service adjudicator, she basically sealed GM fate in my books. The woman would not listen to my reasons why I felt the service cost should be paid by GM. I stated to her that she was not listening to me which just enraged her further. She might have been having a rough day – but that is not a reason to treat a repetitive customer the way she did.
I suggest GM should use the recording of the call for training their personnel. It definitely worked – I won’t be purchase another GM product for personnel or business use.
In this time when GM is in so much trouble, one would have thought they would try to retain their clients, not turn them away !
1 - 2 of 7 Posts
I have found that it is critical that you continue to call customer service and ask for a supervisor. The higher up the line you can go, the more chance of success. I recently did this with a major clothing company regarding a credit card fee and achieved success.

Also, I believe you can go to various district managers to make things happen. Suggest you totally have your facts in order and try to be humble but forcefull at the same time.
Understand your reason for being upset. "Run it up the Flagpole" and don't give up. Have to tell you, and I hate to on this forum, but I made my choice yesterday and picked a Toyota Solara convertible. Got an '07 with 15k miles on it. I was totally torn between the G6 and Solara, but this one came along and I just couldn't pass it up.

I own an HHR and just love it. Only problem I have ever had is the typical rotor problems. Switched to slotted/drilled and so far so good.
1 - 2 of 7 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.