I will have to disagree with Abyssul's statement that GM has rectified this situation because they most certainly have not. In December 2008 I lost power steering, right before getting on the highway to go to work, and took my car to the nearest dealer. At that time they replaced the entire steering column and re-programmed the module at a cost to me of over $600.00. On 2/15 just 3 days ago my power steering failed again! Same error codes, same parts failure, same module failure. If this situation was "fixed" I would not be posting this blog. The cost this time over $1,400.00! instead of reprogramming the faulty module they replaced it. I guess you can only reprogram something once. Just this past summer I received a letter from Pontiac admitting they have a problem with their electronic power steering and upon review they would reimburse me for the first failure. Great, standing behind your product like all companies should do, however, for this 2nd failure I am pulling teeth to try to get re-imbursed. I will most certainly report this to NHTSA and any one who will listen including the NY State Attorney General and every media outlet available. After this car I will never buy a GM product again. Oh, did I mention the engine blew up 3 miles before the warranty was up? After years of being a GM customer, my past 3 cars were GM, I guess I will be going to Honda.
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Hi Big Daddy,
Well my egg is stinking to high heaven! If the dealership or GM themselves would have taken care of this issue there would be no problem but I'm out over $1,400.00 for a problem where GM knows there is an issue. On my "egg" the power steering system has failed twice. Since my car has over 100,000 miles they dont want to know nothing even though the "new" power steering system has only about 50,000 miles on it. It's almost like they dont expect their cars to go over 100,000 miles. I was dealing with their customer service people and they could care less, as a matter of fact the so called district manager was obnoxious and short. I contacted several news stations in the NY area and channel 4 was very interested. I sent them all the information and hopefully they are going to do a story. I won't bore you with all the other venue's I contacted. The most important thing everyone should do about this issue is report it to NHTSA. It's very easy to do just have your VIN # available. The telephone number is in the front of your phone book under national highway and traffic safety admin. or go to safercar.gov.
Well my egg is stinking to high heaven! If the dealership or GM themselves would have taken care of this issue there would be no problem but I'm out over $1,400.00 for a problem where GM knows there is an issue. On my "egg" the power steering system has failed twice. Since my car has over 100,000 miles they dont want to know nothing even though the "new" power steering system has only about 50,000 miles on it. It's almost like they dont expect their cars to go over 100,000 miles. I was dealing with their customer service people and they could care less, as a matter of fact the so called district manager was obnoxious and short. I contacted several news stations in the NY area and channel 4 was very interested. I sent them all the information and hopefully they are going to do a story. I won't bore you with all the other venue's I contacted. The most important thing everyone should do about this issue is report it to NHTSA. It's very easy to do just have your VIN # available. The telephone number is in the front of your phone book under national highway and traffic safety admin. or go to safercar.gov.
Exactly what I've come to expect from GM..
So, I just got off the phone with a gentleman names Liano from the GM Executive offices customer service department concerning the 2nd failure of my power steering system. While they admit this is a defect in their manufacturing they can do nothing for me as the car has over 100,000 miles. The steering system they supposedly fixed has only 50,000 miles on it but that doesnt seem to matter. If you are having a problem the best thing you can do is report it to NHTSA. It is very easy to do by web or phone. Do not trust GM to do the right thing, (this is why they almost went bankrupt-unable to compete quality wise or customer service wise.). Also, I found that writing your Senator or Congressman may also be a good idea. Senator Charles Schumer's office has asked me to keep them apprised as to what happens as they consider this a safety issue and I cant wait to pass on the info. I have also found the internet and social media to be a fantastic tool. With it I have changed quite a few minds about buying a GM car and will continue to do so even after I purchase my new Honda.
So, I just got off the phone with a gentleman names Liano from the GM Executive offices customer service department concerning the 2nd failure of my power steering system. While they admit this is a defect in their manufacturing they can do nothing for me as the car has over 100,000 miles. The steering system they supposedly fixed has only 50,000 miles on it but that doesnt seem to matter. If you are having a problem the best thing you can do is report it to NHTSA. It is very easy to do by web or phone. Do not trust GM to do the right thing, (this is why they almost went bankrupt-unable to compete quality wise or customer service wise.). Also, I found that writing your Senator or Congressman may also be a good idea. Senator Charles Schumer's office has asked me to keep them apprised as to what happens as they consider this a safety issue and I cant wait to pass on the info. I have also found the internet and social media to be a fantastic tool. With it I have changed quite a few minds about buying a GM car and will continue to do so even after I purchase my new Honda.
Forgot
Where's my head! I forgot the most important thing. Contact NBC channel 4 via their website; their have a story section and tell them your concerns about GM's power steering issues. Following is an excerpt from an email I received back from them. I have removed the reporters private email and phone # but when he gets back to you he will provide all that.
Hi Karen,
Your concern about the recurring power steering problem sounds dreadfully serious and it warrants a story. Would you be willing to do an interview with us?
Is your car fixed now?
Get back to me as soon as you can with details. I'd like to confront GM with this as soon as I've got a clearer picture of what's going on.
You can contact me by phone.
Where's my head! I forgot the most important thing. Contact NBC channel 4 via their website; their have a story section and tell them your concerns about GM's power steering issues. Following is an excerpt from an email I received back from them. I have removed the reporters private email and phone # but when he gets back to you he will provide all that.
Hi Karen,
Your concern about the recurring power steering problem sounds dreadfully serious and it warrants a story. Would you be willing to do an interview with us?
Is your car fixed now?
Get back to me as soon as you can with details. I'd like to confront GM with this as soon as I've got a clearer picture of what's going on.
You can contact me by phone.
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