Welcome to the club. Are there any messages on the radio / driver information center when you try to operate the top?
If the hydraulic pump spins but nothing moves, you may have a leak / have run low on fluid. When the pump is working normally you can usually hear a descending note sound as the pump builds pressure. If the tone remains the same you may not be building pressure (another sign of a leak).
Whilst the top is down, it may be worthwhile lifting the covers between the rear seats and rear windows so you can see the main hydraulic rams on each side that move the top and see if there is any fluid on or below them
If there are a two people available you can lift the roof out of the trunk, through the normal motion and rest in the "close to closed" position. Clearly you need to be careful as it is heavy and could trap fingers etc. This would give you more room to check the hydraulic fluid level in the pump. If it is low you can top it up (Pentosin CHF 11S). If you are lucky the hydraulics may close the top the rest of the way once there is enough fluid.
Hope that helps.
If the hydraulic pump spins but nothing moves, you may have a leak / have run low on fluid. When the pump is working normally you can usually hear a descending note sound as the pump builds pressure. If the tone remains the same you may not be building pressure (another sign of a leak).
Whilst the top is down, it may be worthwhile lifting the covers between the rear seats and rear windows so you can see the main hydraulic rams on each side that move the top and see if there is any fluid on or below them
If there are a two people available you can lift the roof out of the trunk, through the normal motion and rest in the "close to closed" position. Clearly you need to be careful as it is heavy and could trap fingers etc. This would give you more room to check the hydraulic fluid level in the pump. If it is low you can top it up (Pentosin CHF 11S). If you are lucky the hydraulics may close the top the rest of the way once there is enough fluid.
Hope that helps.